RaceUp Terms and Conditions

Welcome to RaceUp. These Terms and Conditions govern your use of our website and services. By registering an account and accessing our platform, you agree to be bound by these terms. At Race Up, we ask that you read this document carefully before playing, as it outlines your rights and obligations as a player, as well as our responsibilities as the operator.

1. About Our Operator

RaceUp is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958). We operate under a license issued by the Tobique Gaming Commission (license number 0000002). Our casino was established and we are committed to providing a fair, transparent, and secure gaming environment for all our players.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. We at RaceUp reserve the right to request identity verification documents at any time, including proof of age, address, and payment ownership. By creating an account with us, you confirm that the information you provide is accurate and complete.

• You must create only one account per person, household, or IP address
• We may suspend or close accounts that violate our registration policy
• Our team verifies player identity before processing withdrawals

Restricted Territories

We do not accept players from a number of restricted countries, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, parts of Canada (New Brunswick and Ontario), China, Cuba, Cyprus, Estonia, Georgia, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several others listed in our full compliance documentation. You are responsible for ensuring that online gambling is legal in your location before registering at RaceUp.

3. Deposits and Withdrawals

Our minimum deposit requirement is €20, and we support a wide range of payment methods including Visa, Mastercard, Neteller, ecoPayz, MuchBetter, and CoinsPaid for cryptocurrency transactions. Our RaceUp Casino withdrawal policy sets a minimum withdrawal of €20 (or equivalent in other currencies), with maximum limits of €350 per day, €2,500 per 14 days, and €5,000 per month. Any balance exceeding €5,000 will be paid out in monthly installments, while progressive jackpot wins are paid in full without installment restrictions.

• We process e-wallet withdrawals instantly in most cases
• Card payments may take up to 5 business days to settle
• Crypto withdrawals are typically processed instantly
• Bank transfers may take up to 3 business days

4. Bonuses and Promotions

At RaceUp, we offer a generous Welcome Package of up to €6,000 plus 250 Free Spins across your first three deposits. Our RaceUp Casino bonus terms require a minimum first deposit of €300, with wagering requirements of x40 applied to deposit bonuses and free spin winnings combined. All bonus funds must be wagered within 1 day of activation, and free spins must also be activated within 1 day of being credited.

We apply different game contribution rates toward wagering requirements: slots contribute 100%, roulette 25%, card games 10%, and poker or video poker only 5%. Our bonus terms also set a maximum bet limit during wagering of €25 (or currency equivalent), and bonus buy features along with gamble features are included in this restriction. Bonuses offered through RaceUp are strictly non-sticky and non-transferable between accounts.

Loyalty Program

Our loyalty program consists of six levels, from Level 0 through Level 5 VIP. Every €10 wagered on real-money slots earns 1 Comp Point. Higher levels unlock better cashback rates, ranging from 3% at Level 2 up to 15% at Level 5, along with exclusive free spins, reload bonuses, and a personal VIP manager for qualifying players at Level 3 and above.

5. Responsible Gaming

We are committed to promoting responsible gambling practices among our players. If you feel that your gaming habits are becoming problematic, we encourage you to contact our support team to discuss self-exclusion options, deposit limits, or temporary account suspension. We at RaceUp take player welfare seriously and provide resources to help you stay in control.

6. Game Fairness and Providers

Our game library features content from top-tier providers such as Pragmatic Play, Evolution, NetEnt, Hacksaw Gaming, Big Time Gaming, and many others. We work only with licensed and independently audited software providers to ensure fair outcomes. Our live casino games, powered by Evolution, Pragmatic Play Live, Ezugi, Absolute Live Gaming, and LuckyStreak, are streamed in real time and subject to the same fairness standards as our RTP-certified slots.

7. Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, breach of these terms, or any attempt to exploit our bonus system. In such cases, we may withhold winnings pending investigation. You agree that we may take reasonable action to protect the integrity of our platform and our other players.

8. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or business practices. We recommend that you review this page regularly. Continued use of RaceUp after any changes constitutes your acceptance of the revised terms.

9. Customer Support

Our support team is available 24/7 via LiveChat, email, Telegram, and social media channels including Instagram, Facebook, and YouTube. We provide support in English, German, Italian, Russian, and Hindi. If you have any questions regarding these terms, our bonus policy, or your account, please reach out to us at support@RaceUp Casino.com.

10. Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction under the Tobique Gaming Commission. By using our services, you agree that any disputes will be resolved in accordance with this framework. We encourage all players to contact our support team first before pursuing any formal dispute resolution process.